All aboard the French NFC train
STIF – Frances’ Public Transport Authority – are trialling the use of NFC enabled smartphones as travel cards on the Metro and on buses in Paris.
Bravo Les Francais…Boris, pay attention!
NFC (near field communication) has been a hot topic in the mobile industry for a while now; we use the technology every day in our Oyster Cards. Without going into unnecessary detail it’s a short-range wireless technology that involves an active chip (like the one in your oyster card or smartphone) and a passive receiver to transfer data. Its potential is huge with wide ranging applications, however, it’s been rather slow to get off the ground. The main reason for this is, with payment as its focus, there are currently far too many stakeholders making far too much money out of the current credit card system. Banks, credit card companies, transaction handling companies, data companies and so on…and on…and on…
This is why launching mobile payment in a controlled environment like city travel, where the technology already exists, is a great idea. I love my Oyster card, I think it’s great. What massively frustrates me is that I rarely ever know when it needs topping up, not too bad when you’re using the tube and you can top up round the corner from the gate but getting on the bus, having waited an age, only to find that you’re out of credit and with no change in your pocket? Rubbish! Being able to glance at your phone on the way to the bus to see what your ‘mobile oyster’ balance is, or even better not having to worry about a balance at all because it gets charged straight to your phone bill? Yes please!
Think how much easier we could make travel in London; no more hunting for coins, cursing the person ahead when their Oyster doesn’t work or fiddling around with cards and PIN’s when topping up. Want to hop on the tube? Touch your mobile. Want a Boris bike? Touch your mobile. A Bus or train? Yup, touch your mobile. Even taxis could benefit hugely, no more stopping at cash points, waiting for change etc, even your receipts could be digital and sent straight to your inbox ready to go on an expenses form!
Outside of paying for stuff, smart posters are the other use of NFC that people, especially OOH media owners are raving about. With the poster acting as a receiver, touching your phone against a 6-sheet at the bus stop will deliver all matter of extra info instantaneously, making QR Codes look, well, a touch prehistoric.
Granted that we need all our phones to be NFC enabled and that’s happening at the moment. Most smartphones already have NFC functionality, they just aren’t activated. So outside of mobile payment and smart posters, what other cool/useful functions can you see for NFC? How about instant customer feedback? Touching your phone against a smiley face or frowning face as you leave a shop depending on your experience. What about transferring content from different media devices? Putting your phone on top of telly when you get home to transfer the web page/video you were viewing onto the big screen for example. How about from a marketing perspective? What are your thoughts?




